Chat reference:
Ronan, Jana Smith
Chat reference: a guide to live virtual reference services / by Jana Smith Ronan - Indian edition - Westport : Libraries Unlimited, Inc, 2005.
Automation - Library Electronic Reference Service Reference Service
Chat reference: a guide to live virtual reference services / by Jana Smith Ronan - Indian edition - Westport : Libraries Unlimited, Inc, 2005.
Automation - Library Electronic Reference Service Reference Service