How to manage the IT help desk:
Bruton, Noel
How to manage the IT help desk: a guide for user support and call center managers / by Noel Bruton - 2nd ed. - Oxford : Butterworth Heinemann, 2002.
0750649011
Data Processing It - Support
004.0688
How to manage the IT help desk: a guide for user support and call center managers / by Noel Bruton - 2nd ed. - Oxford : Butterworth Heinemann, 2002.
0750649011
Data Processing It - Support
004.0688