Call centre training handbook: (Record no. 233866)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00428nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160808s2009 xx 000 0 eng d |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Classification number | X:8 |
| Source of number | CC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Wilson, John P. |
| 245 ## - TITLE STATEMENT | |
| Title | Call centre training handbook: |
| Remainder of title | a complete guide to .contact centers / |
| Statement of responsibility, etc | by John P. Wilson |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | India : |
| Name of publisher, distributor, etc | Kogan Page, |
| Date of publication, distribution, etc | 2009. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer Services |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Employees Training |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Full call number | Barcode | Checked out | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| English | Main Library | Main Library | 12/08/2016 | X:8 P9 | 350462 | 11/10/2021 | 10/09/2021 | Lending |