Johns, Nick <br/><br/>
Research methods in service industry management / 
Nick Johns; by Darren Lee-ross and Darr Lee-ross 
 - London :  Cassell,  1998. 
<br/><br/><label>ISBN: </label>0304335126 
<br/><br/><label>Subjects--Index Terms: </label>Research Methods - Service Industry Service Industry Management - Research Methods 
<br/><br/><label>Dewey Class. No.: </label>647.94068