TY  - BOOK
AU  - Rule, Colin
TI  - Online dispute resolution for business: for ECommerce,B2B consumer, employment, insurance, and other commercial conflicts 
SN  - 0787957313
U1  - 347.090285 
PY  - 2002///
CY  - San Francisco
PB  - Jossey-bass
KW  - Arbitration And Award - Automation
KW  - Dispute Resolution, Internet - Law And Legislation
KW  - Online Dispute Resolution
ER  -