TY  - BOOK
AU  - Click, Rick L.
AU  - Duening, Thomas N.
TI  - Business process outsourcing: the compatitive advantage 
SN  - 0471655775
PY  - 2004///
CY  - New Jersey
PB  - John Wiley & Sons Inc
KW  - Business Execution
KW  - Business Process
KW  - Out Sourcing
ER  -