Jones, Maggie <br/><br/>
Official CIM coursebook:  customer communications 2006-2007 / 
by Maggie Jones 
 - Amsterdam :  Elsevier,  2006. 
<br/><br/><label>ISBN: </label>0750680032 
<br/><br/><label>Subjects--Index Terms: </label>Customer Communications Management 
<br/><br/><label>Dewey Class. No.: </label>658.802