Klassen, Robert D. <br/><br/>
Cases in operations management:  building customer value through world-class operations / 
Robert D. Klassen; by Larry J. Menor and L. Robert D. And Menor Klassen 
 - Thousand Oaks :  Sage,  2006. 
<br/><br/><label>ISBN: </label>1412913713 
<br/><br/><label>Subjects--Index Terms: </label>Management Production Management - Case Studies 
<br/><br/><label>Dewey Class. No.: </label>658.5