TY  - BOOK
AU  - Lashley, Conrad
TI  - Empowerment: HR strategies for service excellence 
SN  - 0750652446
U1  - 658.3 
PY  - 2002///
CY  - Oxford
PB  - Butterworth Heinemann
KW  - Empowerment
KW  - Service Industries - Personnel Management
ER  -