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Next library leadership: attributes of academic and public library directors / Peter Hernon; by Ronald R. Powell and Arthur Young

by Hernon, Peter | Powell, Ronald R | Young, Arthur.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: Westport : Libraries Unlimited, 2005; Westport : Libraries Unlimited, 2003Availability: Items available for loan: Main Library (1) Call number: 2:8 P5. Items available for reference: Main Library Not For Loan (1) Call number: 220m3:8.73 P3.

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Assessing service quality: satisfying.customers / by Peter Hernon and Ellen Altman

by Hernon, Peter | Altman, Ellen.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Ess Ess Publications, 2009Availability: Items available for reference: Main Library Not for loan (1) Call number: 2:3 P9.

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