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		Customer winback: how to recapture lost customers and keep them loyal / Jill Griffin; by Michael W. Lowenstein and Jill And Lowenstein Griffin by Griffin, Jill \| Griffin, Jill And Lowenstein \| Lowenstein, Michael W. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: San Francisco : Jossey-bass, 2001Availability: Items available for loan: British Library (1) Call number: 658.812 GRI. Place hold
		101 ways to boost customer satisfaction / by Timothy R. V. Foster by Foster, Timothy R. V. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London : Kogan Page, 1997Availability: Items available for loan: British Library (1) Call number: 658.812 FOS. Place hold
		Services marketing / by Valarie A. Zeithaml and Mary Jo Bitner by Zeithaml, Valarie A \| Bitner, Mary Jo. Series: Mc Graw Hill series in markettingMaterial type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : Tata McGraw-Hill, 1996Availability: Items available for loan: British Library (1) Call number: 658.8 ZEI. Place hold
		Why CRM doesn't work: how to win by letting customers manage the relationship / by Frederick Newell by Newell, Frederick. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London : Kogan Page, 2003Availability: Items available for loan: British Library (1) Call number: 658.812 NEW. Place hold
		Finding the profit in customer satisfaction: translating best practices into bottom-line results / by Jonathan Barsky by Barsky, Jonathan. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Illinois : Contemporary Books, 1998Availability: Items available for loan: British Library (1) Call number: 658.812 BAR. Place hold
		How to turn customer service into customer sales / by Bernard Katz by Katz, Bernard. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Mumbai : Jaico, 2000Availability: Items available for loan: Main Library (1) Call number: X:5151:f P0. Place hold
		Customer care excellence: how to create an effective customer focus / by Sarah Cook by Cook, Sarah. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Kogan Page, 2004Availability: Items available for loan: Main Library (1) Call number: X:321 P4. Place hold
		Indian banking industry and Information technology / by R. K. Uppal by Uppal, R. K. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : New Century Publications, 2006Availability: Items available for loan: Main Library (1) Call number: X9V,62.2:f P6. Place hold
		Agile manager's guide to extraordinary customer service / by Susan M. Gage by Gage, Susan M. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Gemini Books, 2005Availability: Items available for loan: Main Library (1) Call number: X:321 P5. Place hold
		Textbook of logistics and supply chain management / by D. K. Agrawal by Agrawal, D. K. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Macmillan, 2005Availability: Not available: Checked out (1). Place hold
		Beans: four principles for running a business in good times or bad / by Leslie A. Yerkes and Charles Decker by Yerkes, Leslie A \| Decker, Charles. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: San Francisco : Jossey-bass, 2003Availability: Items available for loan: Main Library (1) Call number: X5:971.73 P3. Place hold
		Customer - driven services management / by S. Balachandran by Balachandran, S. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Response Books, 2004Availability: Items available for loan: Main Library (1) Call number: X:8 P4. Place hold
		No cover image available All consuming / by Neal Lawson by Lawson, Neal. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London : Penguin Books, 2009Availability: Items available for loan: Main Library (1) Call number: X:321 P9. Place hold
		No cover image available Call centre training handbook: a complete guide to .contact centers / by John P. Wilson by Wilson, John P. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: India : Kogan Page, 2009Availability: Not available: Checked out (1). Place hold
		Bangalore tiger: how Indian tech upstart wipro is rewriting the rules of global competition / by Steve Hamm by Hamm, Steve. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Tata McGraw-Hill, 2007Availability: Items available for loan: Main Library (1) Call number: X8(D65,8(B)).2 P7. Place hold
		No cover image available Customer service skills / by Cailein Gillespie by Gillespie, Cailein. Material type: Computer file; Format: electronic Language: English Publication details: University of Strathclyde, 2001Availability: Items available for loan: Main Library (1) Call number: 658.812 GIL (VCD). Place hold
		Customer innovation : customer-centric strategy for enduring growth / Marion Debruyne. by Debruyne, Marion. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 2015Availability: Items available for loan: British Library (1) Call number: 658.812 DEB/C. Not available: Checked out (1). Place hold
		The experience economy : competing for customer time, attention and money / B. Joseph Pine II and James H. Gilmore by Pine , B.Joseph \| H. Gilmore,James. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston/ massachusetts : Harvard business review press, 2019Availability: Items available for loan: Main Library (1) Call number: 658.8343 PIN/E. Place hold
		Competing against luck : the story of innovation and customer choice / Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan. by Christensen, Clayton M \| Hall, Taddy [author.] \| Dillon, Karen [author.] \| Duncan, David S [author.]. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : Harper Business / Harper Collins, 2016Availability: Items available for loan: Main Library (1) Call number: 658.4 CHR/C. Place hold

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