000 00494nam a2200157Ia 4500
008 160808s2005 xx 000 0 eng d
020 _a8120328213
041 _aeng
084 _aX:8
_2CC
100 _aSummers, Donna C. S.
245 _aQuality Management:
_bcreating and sustaining organizational effectiveness /
_cby Donna C. S. Summers
260 _aNew Delhi :
_bPrentice-hall India,
_c2005.
653 _aManagement Quality
653 _aOrganisational Effectiveness
999 _c224849
_d224849